Your request is reviewed
The team checks the document, language pair, intended recipient, certification instructions and deadline.
Ask about your document
Contact Official UK Translation Services
Tell us what you need translated, which language you require and where the document will be submitted. You can include your files with the enquiry so the team can review the request and explain the next steps.
- Attach your document securely
- Ask which service you need
- Confirm your deadline and delivery route
Contact form
Send us a message
Complete the form below and attach the document where possible. The team will review the information and reply with the appropriate next steps.
What happens next
From enquiry to the correct translation route
Your document and submission details provide the information needed to determine the appropriate service before translation work begins.
The suitable service is identified
You can be guided towards certified, UKVI, notarised, apostille, sworn, urgent or specialist translation where appropriate.
The next steps are confirmed
The service route, expected turnaround, delivery format and other relevant order details can then be explained.
Before contacting us
Four details that prevent avoidable delays
A complete initial enquiry reduces the need for follow-up questions and helps the team understand the document’s actual submission requirements.
Send every relevant page
Include reverse sides, attachments, stamps, seals, signatures and readable handwritten information where they form part of the document.
Confirm both languages
State the language currently used in the document and the language required for the completed translation.
Name the receiving authority
Explain whether the translation is for UKVI, a solicitor, court, university, embassy, employer or another organisation.
Provide the exact required date
An exact deadline allows standard or express availability to be assessed more accurately than a general request for urgent work.
Useful information
Review the relevant section before submitting
These directories can help you identify the likely service, document category, available language information or published pricing before you contact the team.
Certification route
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Translation Services
Compare certified, UKVI, notarised, apostille, sworn and urgent translation services.
Document category
View documents →
Document Translation
Browse information for certificates, identity records, police documents and academic files.
Language pair
View languages →
Language Services
Review the published language pages or ask about another source and target language.
Cost and timing
View pricing →
Translation Pricing
Review the published starting prices and turnaround options before requesting confirmation.
Common questions
Contact and document submission FAQs
Attach the document and the receiving organisation’s instructions whenever you are uncertain which service applies.
Email the teamWhat information should I include in my enquiry?
Include the source and target languages, receiving organisation, intended use, exact deadline, required delivery format and any written certification instructions. Attach a complete readable copy of the document where possible.
Which file types can I upload?
The current contact form accepts PDF, JPG, PNG and DOC files with a listed maximum upload size of 10MB.
Should I use the contact form or the online order page?
Use the contact form when you need guidance or have a question before proceeding. Use the online order page when you are ready to submit the document and begin the ordering process.
Can I send my document directly by email?
Yes. Documents and enquiry details can be sent to hello@officialtranslationservice.co.uk. Include the language, receiving authority and deadline in the message.
Do I need to know which translation service I require?
No. Explain where the document will be submitted and attach any instructions from the receiving organisation. The information can be reviewed to help identify the relevant translation route.
Can I ask about an urgent translation?
Yes. Include the exact required date, document and language pair. Express availability depends on the content, length, certification route and time of submission.
Should I send both sides of my document?
Send both sides whenever the reverse contains text, stamps, endorsements, reference numbers or other information forming part of the official document.
Can I request a printed certified copy?
Printed hard copies are available on request. State this in the enquiry so the required delivery format can be considered before the order is confirmed.
Ready to submit?
Send the document and explain where it will be used
Include the required language, receiving authority and deadline so the appropriate translation route and next steps can be reviewed.